LG TV Reviews
LG is a Korean company with high diversification. LG Electronics, a division of LG, is one of the largest television makers in the world. LG sets have been around for years, but they’ve really jumped into the public’s conscious during the last few years. They’ve enjoyed enough success for their displays to be compared to offerings from rival companies with strong places in the industry. If you’re considering purchasing an LG television, read this review for a full look at the company’s overall quality.
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LG Overall Brand Review
A lot of LG Electronics’ success in the last few years stems from two things. One of the reasons for this success is its strong branding. They’ve ran TV spots and print ads in the last few years underscoring the benefits of their products, and have paired it with the slogan “Life’s good.” This has helped them to be labeled by consumers as a high-quality brand. The LG logo is one that now resonates with customers as a premium brand, even though that wasn’t necessarily the case as little as five years ago.
LG Product Quality
With the strong branding that LG has developed for itself, there’s a natural curiosity about whether the products they manufacture can deliver on the hype. In a word, the answer is a resounding “Yes.” We previously mentioned that there were two reasons for LG’s recent success, with one being their branding. The other has been their development of smart TVs. They unveiled a predecessor to the modern smart TV as far back as 2007, and have been a pioneer in integrating streaming media and app access into their televisions. This has helped them become a market leader for their features.
Aside from this, the company also delivers stunning picture and build quality with their television sets. Although individual preferences will differ as to whose television delivers the best picture, there’s no denying that LG sets produce a fantastic image. Need further proof that LG manufactures quality sets? At this year’s CES, LG took home honors for Best HDTV and Best of Show for their new OLED display. Clearly, LG is doing something right.
LG Pricing and Value
MSRPs for LG televisions are right in line with their competitors, although individual stores price differently. For example, a 47” 3D television from LG retails for over $1,000 through Best Buy’s website, while a similarly sized set with the same features costs less than $900 through the same outlet. However, other retailers such as HH Gregg offer their LG sets at a lower cost than similar brands, including Samsung. Obviously, pricing depends on the specific model of television you’re looking at purchasing.
It’s hard to beat LG in terms of value once you start looking at higher end models. Because they’re innovating with their OLED displays and other technologies, they often might be one of only one or two manufacturers offering the latest technologies. A lot of the value found in LG sets stems from the company’s use of 4-Color Pixels and Color Refiner technologies that will be found in their current and upcoming sets. By using their own technologies, LG is able to advance their displays beyond what’s commonly available in the industry.
LG Customer Service
Customer service is hard to rate, since individual experiences can vary. That’s mainly due to variance in expectations; a great experience in one person’s mind might be a terrible one in another’s. Customer service is simply too broad to rate and expect everyone to have the same judgment on quality.
That said, LG does a lot of things right in their customer service. Finding customer support on the LG website is easy, and they offer a variety of options including live chat, email and phone support. They offer solutions for in-warranty and out-of-warranty products, along with the ability to extend your television’s warranty and track warranty claims. Several stories have even been posted online of LG providing in-warranty repairs for televisions on which the warranty had expired.
Although your mileage may vary, there’s enough personal experience and evidence available to confidently give LG the best rating we can on customer service. Their agents are friendly and their website is easy to use. They clearly care about their customers.
LG Overall Rating
The fact that LG gets a 5 here doesn’t make them the best brand, and it doesn’t mean you’re guaranteed to love an LG set if you purchase one. Individual experiences can vary. However, everything they’ve done – from branding themselves well to offering quality products with advanced functions to offering great customer service – gives them the makings of a terrific company. While it’s easy to argue that competing sets might have a better picture or some other advantage, LG televisions offer consistency across the board. You should definitely consider all of your options and different models, but chances are you’ll love an LG television if you purchase one.
